Client Technology Consultant - Event Support I - Job at Dartmouth College in Hanover, NH

Client Technology Consultant - Event Support I

Hanover, NH

Posted 4 days ago

Email Job

Job Description

Position Information

Posting date	05/06/2024
Closing date
Open Until Filled	Yes
Position Number	1128848
Position Title	Client Technology Consultant - Event Support I
Department this Position Reports to	Client Services
Hiring Range Minimum	$24.79/hr.
Hiring Range Maximum	$30.98/hr.
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position	Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	The Client Technology Consultant - Event Support I is responsible for ensuring the seamless integration and operation of audiovisual (AV) and information technology (IT) resources during various events. This role provides operational support and planning to enhance event experiences through technology. By partnering closely with event organizers, this position ensures that technology needs are met and aligned with the goals of the event, fostering a productive and engaging environment for all participants.
Description	Dartmouth College is embarking on an exciting journey to revolutionize event technology on campus, and we want you to be a key player in this endeavor. Join our Client Technology Consulting team (CTC) within Client Services at Dartmouth. We seek a dynamic individual to join our team as a Client Technology Consultant, Event Support II. Client Technology Consulting is a team of passionate IT professionals who approach work guided by our values: Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together. Learning and Knowledge: We continuously learn and then share our knowledge. Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership Adaptability: We create and embrace change that challenges us to grow or work in new ways. Communication: We communicate effectively to create understanding and connection. As a CTC, Event Support I, you will build deep relationships with clients and partners across the campus to understand and support the technical needs of a wide range of events. The incumbent will be part of a dedicated event support team that will improve technical issue resolution, boost presenter confidence, and work to enhance the Dartmouth brand. If you like problem-solving, learning new technology, helping people, and working collaboratively, you'll thrive here! Bring your passion for technology and for helping people to the Client Technology Consulting team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth. About the College Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Required Qualifications - Education and Yrs Exp	Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	1-2 years of relevant work experience in AV or IT support, or a comparable combination of education and experience. Proven ability to operate and troubleshoot AV and IT equipment in live event settings. Availability to work non-standard hours, including evenings and weekends. Strong verbal and written communication skills, with the physical capability to lift, bend, and twist frequently. Exceptional customer service skills, with a track record of anticipating and addressing client needs in real-time. Experienced in managing client inquiries and providing solutions under pressure.
Preferred Qualifications	Experience working in an academic environment is highly desirable. Prior experience in operating AV equipment for live events preferred. Strong interpersonal and diplomacy skills to effectively communicate with a diverse range of event participants, from attendees to high-level executives and event organizers.
Department Contact for Recruitment Inquiries	Jonathan Kulp
Department Contact Phone Number	610.905.9466
Department Contact for Cover Letter and Title	Norma Rose Williams
Department Contact's Phone Number	603.646.9065
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Preferred, but not required
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/73643

Key Accountabilities

Description	Event AV Operations & Support Sets up and operates AV and IT equipment, such as projectors, microphones, computers, and software like Zoom and PowerPoint, for events. Troubleshoots any AV and IT issues promptly during events. Ensures high-quality client service through active engagement and operational support during presentations.
Percentage Of Time	70%

Description	AV Services Coordination Coordinates the scheduling of AV services in collaboration with event coordinators. Assists with the billing process for event services.
Percentage Of Time	10%

Description	Project Participation and Collaboration Identifies opportunities for improvement in event support processes and actively participates in initiatives to enhance these processes. Collaborates with team members to share knowledge, build relationships, and achieve common objectives. Participates in the testing, development, communication, and implementation of project-based tasks.
Percentage Of Time	10%

Description	Learning and Development (5%) Engages in continuous learning and development with peers to acquire new skills and expertise relevant to the role. Proactively seeks training opportunities to advance knowledge and proficiency in specific areas of event technology support.
Percentage Of Time	5%

Description	Other Duties as Assigned
Percentage Of Time	5%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

Job Summary

Company

Dartmouth College

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

1 to 2 years