Client Technology Consultant - Event Support II - Job at Dartmouth College in Hanover, NH

Client Technology Consultant - Event Support II

Hanover, NH

Posted 4 days ago

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Job Description

Position Information

Posting date	05/03/2024
Closing date
Open Until Filled	Yes
Position Number	1128849
Position Title	Client Technology Consultant - Event Support II
Department this Position Reports to	Client Services
Hiring Range Minimum	$28.33/hr.
Hiring Range Maximum	$35.41/hr.
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position	Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	The Client Technology Consultant, Event Support II, is responsible for enhancing audiovisual (AV) and information technology (IT) support for events. This role involves significant responsibility in coordinating and administering event AV services, ensuring flawless execution of technology solutions during events. The consultant serves as a critical liaison between technology services and event organizers, ensuring that event requirements are met, and technology integrations are seamless. This position is key in providing advanced troubleshooting and strategic support in the planning and execution stages of events.
Description	Dartmouth College is embarking on an exciting journey to revolutionize event technology on campus, and we want you to be a key player in this endeavor. Join our Client Technology Consulting team (CTC) within Client Services at Dartmouth. We seek a dynamic individual to join our team as a Client Technology Consultant, Event Support II. Client Technology Consulting is a team of passionate IT professionals who approach work guided by our values: Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together. Learning and Knowledge: We continuously learn and then share our knowledge. Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership Adaptability: We create and embrace change that challenges us to grow or work in new ways. Communication: We communicate effectively to create understanding and connection. As a CTC, Event Support II, you will build deep relationships with clients and partners across the campus to understand and support the technical needs of a wide range of events. The incumbent will be part of a dedicated event support team that will improve technical issue resolution, boost presenter confidence, and work to enhance the Dartmouth brand. If you like problem-solving, learning new technology, helping people, and working collaboratively, you'll thrive here! Bring your passion for technology and for helping people to the Client Technology Consulting team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth. About the College Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Required Qualifications - Education and Yrs Exp	Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	2-3 years of relevant experience in AV or IT event support, or an equivalent mix of education, experience, and certification. Demonstrated proficiency in operating and troubleshooting AV systems. Ability to manage multiple tasks in a fast-paced environment and deliver client-focused service. Physical ability to perform frequent lifting, bending, and twisting. Flexibility to work non-standard hours, including evenings and weekends.
Preferred Qualifications	Experience in an academic setting. Possession of technology-related professional certifications. Strong interpersonal and diplomacy skills to effectively communicate with a diverse range of event participants, from attendees to high-level executives and event organizers.
Department Contact for Recruitment Inquiries	Jonathan Kulp
Department Contact Phone Number	610.905.9466
Department Contact for Cover Letter and Title	Norma Rose Williams
Department Contact's Phone Number	603.646.9065
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Preferred, but not required
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/73620

Key Accountabilities

Description	Event AV Operations & Support Operates and sets up AV and IT equipment for events, Provides priority support for high-profile and senior leadership events. Troubleshoots advanced AV and IT issues. Acts as a Subject Matter Expert for various AV IT technologies.
Percentage Of Time	65%

Description	AV Services Coordination and Administration Manages the scheduling and coordination of AV services in collaboration with event coordinators. Handles complex requests efficiently, conducts billing for events, and ensures adherence to procedural standards.
Percentage Of Time	15%

Description	Project Management and Collaboration Leads initiatives for improving support processes, collaborates with internal teams to share knowledge. Build relationships and manages project tasks related to event technology.
Percentage Of Time	10%

Description	Learning and Development Mentors and trains colleagues in the Event Support I role. Continuously develops expertise in AV IT to enhance service delivery within the organization.
Percentage Of Time	5%

Description	Other Duties as Assigned
Percentage Of Time	5%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

Job Summary

Company

Dartmouth College

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

2 to 3 years