ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

The Client Services Operations Support Team Lead, Healthcare (SCA) is responsible for providing support in the Customer Service Department performing various administrative duties and clerical tasks as assigned in support of the company's government healthcare contract. In addition, the lead serves as a role model, handles escalated process issues, provides training, guidance, and workflow support for the team. This position primarily interacts with internal departments and resources, however, may have external client (or client representative) contact from time-to-time, and may provide support for one or more client contracts in support of the healthcare business. The position requires comprehensive skill working in MS Office, specifically Excel, and ability to quickly adapt to new client applications.

Key Responsibilities

Demonstrates knowledge and expertise in carrying out the following scope of responsibilities:

• Lead by example through achieving excellent performance results, as well as compliance, attendance and behavior.

• Provides answers and handles escalation from team members-Assist management in developing tools and/or communicating changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner.

• Ability to work core business hours/schedule as assigned, which may change from time-to-time based upon business needs.

• Proactively supports research, analysis and resolution of questions and issues that arise by escalation or as assigned by management.

• Review team and individual productivity and established metrics and identify potential issues and recommendations to applicable in-line supervisory or management staff.

• Support client audits and other projects as assigned by management.

• Perform other incidental and related duties as required and assigned.

• Assist management in developing tools and/or communicating changes in requirements, systems, processes and procedures, as well as supports transition and adaptationby theteam in a positive and effective manner

• Demonstrates Performant core values in performance of job duties and all interactions

• Perform other incidental and related duties as required and assigned.

Knowledge, Skills and Abilities Needed

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required.

• Knowledge and experience with medical claim billing procedures, medical terminology, medical coding and/or medical schooling related to billing and coding.

• Proven attention to detail; excellent organization skills; and ability to effectively prioritize and accomplish diverse workload with high quality.

• Strong interpersonal skills which include verbal and written communication, requiring excellent phone and email etiquette.

• Follows and complies with company policies, processes and procedures.

• Solid desktop system skills; effective use of standard Microsoft office applications including Outlook, Word, Excel, and PowerPoint; and adept in quickly adapting to use of various business systems and applications.

• Solid office equipment operation skills such as fax, copy, scanner, etc.

Required and Preferred Qualifications

• High school diploma or equivalent.

• 1 + years of experience in a business environment with intermediate clerical or administrative support duties; preferably in the healthcare or financial services industry.

• Prior experience in a lead/management position desirable.

• Knowledge of operations/work procedures related to one or more of Performant's business areas desired.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED