Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off to start, and tuition benefits for employees, spouses, and dependents with no payback requirement!For more information, please view the

The Associate Director is integral to the effective and efficient operations of the Lemonis Center for Student Success (LCSS). Responsible for developing organizational and operational policies and procedures to shape the vision, further the mission, and implement LCSS goals. Lead the process and operations of the Ask Me Desk, a campuswide student success initiative to support students in need at all stages of their academic journey. Deliver high-quality services and manage general operations of the LCSS. Responsible for creating a culture of belonging and inclusion to support student formation, especially for historically underserved student populations. In this role, cultivates a vibrant community of engagement and mentorship to enhance the LCSS's function as a welcoming hub connecting students to resources, supporting their personal growth, and developing their leadership skills. Coordinate with LCSS anchor offices and programs. Provide high-level communication and support to strengthen partnerships and collaboration between internal offices and external organization's stakeholders and satellite offices across campus.

This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

1. Manage operations of campuswide student success physical and virtual "Ask Me Desk" and develop leadership of its staffing.

2. Manage the day-to-day operations, technologies, and program logistics of the LCSS.

3. Communicate and collaborate regularly with LCSS offices, Raynor Libraries, and LCSS partners to ensure appropriate coordination of services and programming.

4. Work collaboratively with the director to shape the vision and mission of the LCSS.

5. Participate actively on university committees and campus meetings to advocate for identified student needs; listen to perspectives from students, staff, and faculty; and enhance collaborative efforts across campus.
6. Collect, analyze, and use assessment data to develop and implement initiatives and identify improvements to LCSS.

7. Performs all other duties and responsibilities as assigned or directed by the supervisor.

Bachelor's degree in higher education, counseling, student affairs, or related discipline.

A minimum of 3 years of related experience supporting academic success of diverse students in higher education environment.

Exceptional customer relations and interpersonal skills. Build and maintain collaborative relationships to work effectively with others in a team setting through shared responsibility, empathy, and respect; seek and appreciate the viewpoints of those from diverse cultures, races, ages, genders, religions, and lifestyles.

Excellent written and verbal communication skills; Active listener with ability to ask appropriate questions and uncover needs.

Ability to exercise good judgment and discretion in handling of sensitive issues.

Ability to anticipate program and staff needs, take initiative and be a pro-active team member.

Demonstrated ability to multi-task and not be hindered by frequent interruptions.

Accuracy and attention to detail and the maintenance of confidentiality when accessing privileged information.

Dependable and trustworthy with a strong work ethic and professional connections

Independent, and innovative self-starter who can learn rapidly and can adapt to changing situations.

Proficient in Microsoft software/applications

Comfortable with using new technology.

Ability to learn SharePoint, Qualtrics, and other technology to support the work of the LCSS Ask Me Desk and everyday LCSS operations.

Ability to troubleshoot and/or report problems, make system updates, and teach others how to use system.

Master's degree in higher education, counseling, student affairs, or related discipline.

Commitment to excellence and passionate about giving quality service to the campus community.

Demonstrated experience in a supervisory or leadership role.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.