Required Experience:
- Reports directly to assigned Supervisor/Manager, Contact Center.
- This position has no supervisory responsibilities.
- HS Diploma or equivalent.
- Bilingual in Spanish/English preferred, but not required.
- Levels:
- Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
- Contact Center Representative:Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
- Sr. Contact Center Representative:Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.
Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
- Associate Contact Center Representative- Grade 7: $18.93/hour - $23.38/hour
- Contact Center Representative- Grade 8: $20.43/hour - $25.24/hour
- Sr. Contact Center Representative- Grade 9: $22.25/hour - $27.49/hour
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status