Manager, Operations - DSSI
The DSSI Operations Manager will lead the execution of a subset of operations tasks, tickets and project deliverables within the business unit. This leader is also responsible for the definition and execution of team level objectives and strategy while providing mentorship, career development and acting as an escalation point for team members. This leadership position will be responsible for helping reinvent DSSI's service delivery model by reinforcing our ability to resolve customer issues on the first pass by any partner in DSSI Operations (First Touch Resolution). The leader will also help drive self-service solutions with our line of business leaders, ultimately contributing to the establishment of a scalable Operations department.
Reports to: Senior Manager, Operations
Direct Supply is the nation's leading supplier of equipment, services and eCommerce systems to the Senior Living profession. Since 1985, we have assembled one of the brightest, hardest-working teams in America. Our high-tech culture is fast paced, and our business continues to grow at an astounding rate year after year. Best of all, we are a Milwaukee-based, 100% employee-owned company that offers great opportunities for ambitious, motivated people.
Essential Job Functions and Leadership Responsibilities:
Additional Preferred Skills:
Job Number: 00BZZ
Primary Location: WI-Milwaukee