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Process Engineer - Technology
Seattle, WA
Job Description
Are you passionate about automating processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for experienced process engineers coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership.
Our Business
Partner Support and Solutions (PSAS) serves Amazon's third-party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon's international marketplace. We drive the solutions to ensure our sellers are successful, building the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent third-party sellers, growing from 3% to 58% in the last 20 years as detailed in our 2018 letter to shareholders. We've have a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection at the lowest price. Partner Support and Solutions is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As a Process Engineer, you will be responsible for analyzing operational processes to design, development, test, launch and continuous improve high quality self-service software products called Paramount workflows. In this role you will partner with the greater PSAS organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with product managers, software engineers, business analysts and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Summary of Responsibilities:
* Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN)
* Design, develop, test, launch and improve Amazon Selling Partner self-service software products (Paramount workflows)
* Become a subject matter expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows
* Engage with software development teams to understand and guide evolving program technology
* Author content in various markup languages (Mustache(5), Markdown, HTML, CSS)
* Understand and leverage Amazon technology and services
* Deep dive technical product or operational issues to propose and implement simple and effective solutions
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#SellerSupportJobs
Basic Qualifications
* Bachelor's degree in engineering, information technology, related technical field or the equivalent experience
* 3+ years of experience in a similar role (process development, product design, software development, business process improvement)
* Working knowledge of data and process modeling (i.e. process mapping, wire framing, simulation, developing logic, scripting and etc.)
* Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS)
* Experience with scrum and delivering web application products
* Effectively handle multiple medium to large scale projects or tasks at the same time
* Excellent verbal and written communication skills
* Strong attention to detail and excellent problem solving skills
* Experience working with end users
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our Business
Partner Support and Solutions (PSAS) serves Amazon's third-party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon's international marketplace. We drive the solutions to ensure our sellers are successful, building the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent third-party sellers, growing from 3% to 58% in the last 20 years as detailed in our 2018 letter to shareholders. We've have a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection at the lowest price. Partner Support and Solutions is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As a Process Engineer, you will be responsible for analyzing operational processes to design, development, test, launch and continuous improve high quality self-service software products called Paramount workflows. In this role you will partner with the greater PSAS organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with product managers, software engineers, business analysts and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.
Summary of Responsibilities:
* Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN)
* Design, develop, test, launch and improve Amazon Selling Partner self-service software products (Paramount workflows)
* Become a subject matter expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows
* Engage with software development teams to understand and guide evolving program technology
* Author content in various markup languages (Mustache(5), Markdown, HTML, CSS)
* Understand and leverage Amazon technology and services
* Deep dive technical product or operational issues to propose and implement simple and effective solutions
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#SellerSupportJobs
Basic Qualifications
* Bachelor's degree in engineering, information technology, related technical field or the equivalent experience
* 3+ years of experience in a similar role (process development, product design, software development, business process improvement)
* Working knowledge of data and process modeling (i.e. process mapping, wire framing, simulation, developing logic, scripting and etc.)
* Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS)
* Experience with scrum and delivering web application products
* Effectively handle multiple medium to large scale projects or tasks at the same time
* Excellent verbal and written communication skills
* Strong attention to detail and excellent problem solving skills
* Experience working with end users
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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